Reservation requests
Send a request and we will confirm your rental by email or SMS. We do not process online payments. You pay the unlock fee and the per-minute rate only at handover.
Costs before you ride
Unlock fee, per-minute rate, minimum charge and the refundable deposit on one screen, so the total on your confirmation is never a surprise.
| Item | Amount | When it applies |
|---|---|---|
| Unlock fee | 30 UAH | Once per ride, at start |
| E-scooter rate | 5 UAH / min | Every minute after unlock |
| E-bike rate | 6 UAH / min | Every minute after unlock |
| Minimum charge | 60 UAH | Floor for the first 30 minutes |
| Refundable deposit | Held on card | Amount confirmed at reservation, released after an undamaged return |
Full wording sits in the Pricing and Fees Policy, the Rental Agreement and the Refund and Cancellation Policy. Rates also appear on the pricing overview, and fee questions are answered during the hours listed under support terms.
Reservation request
Pick a hub, a date and a vehicle. We confirm availability by email within an hour, 08:00 to 21:00 daily.
Support and terms
Every reservation is handled by our Kyiv team. Support hours, response times and cancellation terms sit below, with no hidden steps between the booking and the handover.
Phone and chat messages sent during support hours get an answer within 15 minutes. Email to contact@setweavez.com is answered the same day, usually within three hours. If a scooter or e-bike stops mid-route, a mechanic is dispatched within 45 minutes in Kyiv, Lviv and Odesa.
Full documents: Refund and Cancellation Policy, Pricing and Fees Policy and Rental Agreement. Still unsure? Send the request on the reservation form.