Reservation requests

Reserve a scooter or e-bike for your city ride

Send a request and we will confirm your rental by email or SMS. We do not process online payments. You pay the unlock fee and the per-minute rate only at handover.

  • 30 UAH unlock fee
  • 5–6 UAH per minute depending on the vehicle
  • 60 UAH minimum charge for the first 30 minutes

Costs before you ride

Every fee, printed before the form

Unlock fee, per-minute rate, minimum charge and the refundable deposit on one screen, so the total on your confirmation is never a surprise.

Unlock fee
30 UAH
Rate per minute
5 UAH scooter / 6 UAH e-bike
Minimum charge
60 UAH
Work out your total
Rider unlocking an e-scooter on a Kyiv street beside a city street sign
Kyiv handover: the 30 UAH unlock fee is charged once, when the ride starts.
Published rates in UAH
ItemAmountWhen it applies
Unlock fee30 UAHOnce per ride, at start
E-scooter rate5 UAH / minEvery minute after unlock
E-bike rate6 UAH / minEvery minute after unlock
Minimum charge60 UAHFloor for the first 30 minutes
Refundable depositHeld on cardAmount confirmed at reservation, released after an undamaged return
  • After 30 minutes: the ride continues at the per-minute rate for the model you took.
  • Deposit is a hold, not a charge. It is released once handover photos confirm the vehicle came back undamaged.
  • Helmets are included in every rental in three adult sizes and one child size, and the law requires them for riders under 18.
  • Extra fees apply for a lost helmet, a missing charger cable or damage beyond normal wear, charged at replacement cost and itemised on your receipt.
  • All rates above are final in UAH for the rider, with no separate tax line added at checkout.

Reservation request

Send your route request

Pick a hub, a date and a vehicle. We confirm availability by email within an hour, 08:00 to 21:00 daily.

Unlock fee 30 UAH and a minimum charge of 60 UAH for the first 30 minutes. Full fee disclosure. Support: +380 960 837 0297, contact@setweavez.com.

Support and terms

Call a human, know the refund rule, then ride

Every reservation is handled by our Kyiv team. Support hours, response times and cancellation terms sit below, with no hidden steps between the booking and the handover.

Response expectation

Phone and chat messages sent during support hours get an answer within 15 minutes. Email to contact@setweavez.com is answered the same day, usually within three hours. If a scooter or e-bike stops mid-route, a mechanic is dispatched within 45 minutes in Kyiv, Lviv and Odesa.

Emergency numbers

  • 112 single emergency number
  • 101 fire service, 102 police, 103 ambulance
  • +380 960 837 0297 our rental line, answered 24 hours a day

Cancellation and charges

  • Cancel more than 2 hours before the reserved slot at no cost.
  • Cancel inside 2 hours: the 30 UAH unlock fee is kept, ride time is not charged.
  • No show after 15 minutes: the 60 UAH minimum for the first 30 minutes applies.
  • Rides under 30 minutes are billed at the 60 UAH minimum. Rates of 5 UAH and 6 UAH per minute include VAT.
Rider in a helmet unlocking an e-scooter beside a street sign on Velyka Vasylkivska Street in Kyiv
Handover point on Velyka Vasylkivska Street, Kyiv.

Full documents: Refund and Cancellation Policy, Pricing and Fees Policy and Rental Agreement. Still unsure? Send the request on the reservation form.